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How to reset MFA for a user in office 365

How to reset MFA for a user in office 365

With the rise of cloud computing, Office 365 has become an integral part of many organizations’ IT ecosystems, providing seamless collaboration, productivity, and security features. However, one of the most frequent challenges administrators face is managing Multi-Factor Authentication (MFA) resets. Users often encounter issues such as lost authentication devices, expired MFA settings, or difficulties accessing their accounts after a security update. As a result, MFA requests make up a significant portion of IT support tickets, adding to the workload of helpdesk teams.

This guide provides a step-by-step approach to efficiently resetting MFA in Office 365, ensuring users can regain access while maintaining security best practices.

  1. Log into office 365 as admin
    https://www.office.com/
  2. Show all Admin Centers → Microsoft Entra
    https://entra.microsoft.com/
  3. Click Users → Pick right user → Click on “Authentication Methods”

Download

Add to Drive

Save a copy to Photos

4. Click “Require re-register multifactor authentication”

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